COVID-19 FAQ - March 23, 2020

FAQ - Covid-19 March 23, 2020

FAQ Why is your business still operating? Due to Green Diamond Equipment serving the Agriculture sector we have been deemed an essential service. Our showrooms are closed at this time and we are operating with a reduced staff to comply with social distancing directive to keep staff and customers alike, safe. What hours are you open? Due to the government request for reduced hours, we are open Monday through Friday 8am-5pm in all locations and closed Saturday and Sunday. We will answer emergency calls for Service and Parts requests through our emergency lines after hours. With your showrooms closed, how do I place a parts order or request service? We have a few different ways you can do this: 1. You may call/email or fax your parts/service request to your local branch – All contact info can be found here https://www.green-diamond.ca/about-us/locations/ Please be sure to include your contact info (name & Phone number) so that we can respond with information on how to complete payment and pick-up/delivery of your order or to schedule service. 2. Through our Customer Portal https://green-diamond.dealercustomerportal.com/ - set up an account, order parts, review invoices, make payment, or request service. 3. Use the online contact forms; for parts: https://www.green-diamond.ca/parts/parts-requestform/ for service: https://www.green-diamond.ca/service/service-request/ I would like to speak to a Salesperson, how do I reach them? If you deal with a select salesperson, please email or call the number(s) they have provided you with as they will be taking all their calls remotely or call your local branch https://www.greendiamond.ca/about-us/locations/ and we can put you in touch with a salesperson that fits your needs. I know what I want for equipment and just need to see if you have it or order it, how can I do that? John Deere has On-line ordering for select equipment https://emarketing.deere.com/en_CA/ViewAllProducts.do and for a limited time, Free Delivery. If the piece of equipment you want is not available for on-line ordering, please contact your local branch and speak to a salesperson. For any other questions feel free to reach out to us at marketing@green-diamond.ca and we will have someone reach out to you. We thank you for your patience during this unprecedented time.